Postage and Packaging K9

Shipping & Delivery

UK MAINLAND ONLY

The postage and packaging is calculated by the weight of your order.

We aim to despatch your items within 3 working days from date of placing order - except for annual holiday dates - please see website home page for details of any delays

Most items will require a signature as proof of receipt.

Despatch of larger parcels is by parcel force

Please allow 4 - 5 working days for your goods to arrive.

Our standard charges are as follows.

Large letters

from 0.001kg - 0.045kg  £2.25

Parcels

from 0.046kg-0.085  £3.05

from 0.086kg - 0.250kg  £3.75

from 0.251kg - 0.500kg  £4.15

from 0.501kg - 1.000kg  £5.75

from 1.001kg - 1.500kg  £7.35

from 1.501kg - 1.750kg  £8.95

from 1.751kg - 3.000kg  £10.25

from 3.001kg - 6.000kg  £10.80

from 6.001kg - 10kg      £16.50

For orders over 10kg please call for a quote.  before ordering.

All orders received on a friday will be dispatched the following monday.

All orders returned due to non collection will be subject to a further postal charge before reposting.

RETURNS POLICY

Returns

While we try our best at all times to please our customers, if you are not satisfied with your product, please notify us within 7 days.

Items will be exchanged or refunded providing that they are not used and in the same condition as when bought - please do NOT do Collars up if returning as this marks the leather and item cannot be resold

Items will remain your responsibility until we receive them, we strongly advise returning items by recorded post as we cannot be held responsible for items lost in the post.

Unfortunately, post and packaging costs are not refundable.

When we receive the item back you will be refunded for the goods minus postal costs.

Faulty goods

In the unlikely event the goods are found to be faulty, we will exchange or refund cost of goods including all postal costs.

Taylor made goods

Goods made by us to your measurements are non refundable, please measure carefully.

Collars returned to us due to the wrong neck size will incure further postal charges plus price difference on collar size, before we repost.

PLEASE MEASURE DOGS NECK SIZE BEFORE ORDERING - ALL OUR LISTED MEASUREMENTS ARE BASED ON NECK SIZES NOT OVERALL LENGTH OF COLLAR. 

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