POSTAGE AND PACKAGING

UK MAINLAND DELIVERY ONLY

Postage and packaging is calculated on the weight of your order.

Most items require a signature as proof of delivery.

We aim to despatch orders within 3 working days except for bank holidays and annual holiday times - please see website home page for any applicable delays

Despatch of larger orders are sent via parcel force 

Please allow 4-5 working days from time of order for your items to arrive.

 

OUR STANDARD DELIVERY CHARGES ARE AS FOLLOWS

LARGE LETTERS

from 0.001kg - 0.045kg  £2.25

PARCELS

from 0.046kg - 0.085kg £3.75

from 0.086kg - 0.250kg  £4.25

from 0.251kg - 0.500kg  £4.50

from 0.501kg - 1.000kg  £5.00

from 1.001kg - 1.500kg  £7.25

from 1.501kg - 1.750kg  £8.60

from 1.751kg - 3.000kg £9.90

from 3.001kg - 6.000kg £11.25

from 6.001kg - 10kg     £15.50

from 10.001kg - 20kg   £18.00

ALL ORDERS OVER 20KG  PLEASE CALL FOR QUOTE

Orders placed on a friday will be despatched on the following monday.

RETURNS POLICY

We try our best at all times to please our customers,if however you are not satisfied with a product, please notify us within 7 days.

Items will be refunded or exchanged providing you have not used the item, it is in the same condition that you received it, unopened and in its original packaging.

When ordering collars please measure your dogs neck, as collars returned due to wrong size ordered, are at buyers expense, no postal costs will be refunded. Also taylor made goods made by us using your measurments given by you are non refundable.  All our listed sizes are neck sizes NOT the overall length of the Collar.

Products remain your responsability till we receive them, we advise sending goods back recorded delivery. Unfortunately postage and packaging costs are non refundable and we are not held responsible for goods that do not reach us.

When we receive the product back we will refund your purchase price minus postage charges.

FAULTY GOODS

Faulty goods will be exchanged or refunded fully and all postage costs refunded.

PLEASE READ RETURNS POLICY BEFORE RETURNING ANY ITEM.

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